Refund policy

Last updated: September 2, 2026

CatDog HQ is operated by PMI Enterprises, LLC. This policy explains how returns, cancellations, replacements, and refunds are handled for purchases made through CatDog HQ.

30-Day Return Window

You may request a return within 30 days after delivery. To begin a return, contact CatDog HQ Support through our Contact page or at pmienterprisesusa@gmail.com. Returns must be authorized before they are sent. We will provide the applicable return instructions after reviewing the request. Do not return an item to a supplier or any other address without authorization.

Return Condition

To be eligible for a return, an item must be unused, in its original condition, and include its original packaging and all included accessories or components. Opening the packaging is acceptable when reasonably necessary to inspect the item. Products that have been used generally are not eligible unless they are defective, damaged, or incorrect.

Non-Returnable Items

Gift cards and items specifically marked as final sale or non-returnable cannot be returned, except where required by applicable law.

Buyer-Remorse Returns

For an eligible return requested because of a change of mind, an unwanted item, or another reason not caused by a product or fulfillment error, the customer is responsible for return shipping. CatDog HQ does not charge a restocking fee.

Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or incorrect, contact us within 30 days after delivery. CatDog HQ will review the issue and, when the claim is approved, cover reasonable return or replacement costs. Depending on the circumstances, we may provide a replacement, a refund, or other appropriate resolution. Please keep the item, original packaging, included components, and shipping materials while the request is reviewed.

Cancellations

You may request cancellation before an order is fulfilled or shipped. Cancellation is not guaranteed once processing or fulfillment has begun. If cancellation is available and approved, the payment will be refunded to the original payment method.

Refunds

For returns that require the item to be sent back, we will notify you after the return is received and inspected. If the refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Exchanges and Replacements

Contact us before sending anything back. If a replacement or exchange is approved, we will provide the appropriate instructions based on the item and circumstances.